Refund Policy

Learn how we handle refunds for our services.

Refund Policy

Effective Date: January 17, 2025

Overview

At AIVideoMaker.pro, we want you to be completely satisfied with our services. This refund policy outlines the terms and conditions for requesting and receiving refunds for our products and services. All payments and refunds are processed through Paddle.com, our authorized Merchant of Record.

Refund Eligibility

Time Frame

  • Refund requests must be submitted within 14 days of the original purchase date
  • This 14-day period begins on the day of purchase
  • Requests after the 14-day period will not be eligible for refund

Usage Limitations

  • Accounts that have used more than 50 credits are not eligible for refunds
  • Free trial conversions are eligible for refunds within the standard 14-day period
  • Refunds are not available for partially used subscription periods

How to Request a Refund

Through Our Support

  • Email: [email protected]
  • Include your:
    • Paddle order number
    • Account email address
    • Reason for refund request
    • Purchase date

Refund Processing

Processing Time

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method used for purchase
  • Processing times may vary depending on your payment provider or bank

Refund Amount

  • Full refunds will include the entire purchase amount
  • Partial refunds may be offered in specific circumstances
  • Any applicable taxes will be included in the refund

Special Circumstances

Subscription Cancellations

  • Canceling a subscription will stop future billing
  • No refunds are provided for the remaining days in the current billing period
  • You maintain access to the service until the end of the current billing period

Technical Issues

  • If you experience technical issues, please contact our support team before requesting a refund
  • We will attempt to resolve any technical problems first
  • If issues cannot be resolved, you may be eligible for a refund regardless of usage

Exceptions

Refunds may be denied in cases of:

  • Violation of our Terms of Service
  • Abuse of our refund policy
  • Suspected fraudulent activity
  • Account termination due to policy violations

Currency and Exchange Rates

  • Refunds will be processed in the original currency of purchase
  • Any currency conversion fees or differences in exchange rates are not covered
  • Paddle.com handles all currency-related aspects of the refund

Additional Information

Non-Refundable Items

  • Custom enterprise solutions
  • Add-on services after delivery
  • Usage fees for consumed credits

Account Status

  • Upon refund approval, associated credits will be removed
  • Generated content may become inaccessible
  • Account features may be limited or reversed

Changes to This Policy

We reserve the right to modify this refund policy at any time:

  • Changes will be posted on this page
  • The effective date will be updated
  • Changes apply to purchases made after the new effective date

Contact Information

For any questions about our refund policy:

This refund policy is subject to:

  • Paddle.com's terms and conditions
  • Applicable consumer protection laws
  • Our Terms of Service